The MyMyBox Relief Shelter

bobddr · Trick Member Joined: 04 Sep 2005

I'd like to have this thread serve as a warning to any potential MyMyBox customers.

After not getting ANY response or help from MyMyBox since I got my BlueShark pad last Christmas and MyMyBox's 'support' forums continuing to be a horrendous nightmare, I think all of us MyMyBox customers that got shafted need to band together.

I know I'm not the only one - when you have seven unanswered complaints on the Better Business Bureau site with an accompanying 'F' rating, something is probably wrong. I think it's sad that back in January I was the third person to file a complaint, and a month or so ago there were five complaints. This is a chronic problem. This company needs a hard smack in the face that they're not getting, since people are apparently continuing to buy their products. Here's my advice to potential customers - DON'T.

The problem with my pad is that the X button does not work. That's it! For all I know all they need to do is ship me a new control box and I'm fine. I have no idea - the pad is perfect otherwise.
But I have sent them about seven emails and dozens and dozens of unanswered phonecalls in the last four months - THEY ARE NOT RESPONDING.

How do we, as customers, deal with this? Since MyMyBox is not affiliated with the Better Business Bureau, they are free to piss off as many customers as they want. MyMyBox also lures in new prospective customers by quickly answering their emails, creating the illusion that they are speedy and responsive.

At this point I'd just like to fix my pad so I can play ITG using that goddamned X button! I hope people can use this thread as a way to swap stories and find solutions to dealing with this infernal company :o.

idConstruct · Trick Member Joined: 12 Mar 2007 Location: Green Bay, WI

my god... after reading that link to the BBB... i would never buy anything from them...
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DarkCore · Trick Member Joined: 28 Jul 2006 Location: Ontario, Canada

This is one of the reasons I didn't get a Blueshark and I'm holding out for one of Dancing Tofu's DT500 customs...=\

Travelsonic · Trick Member Joined: 08 Oct 2005

I just hope the 8 sensors I bought from them will last a reasnable ammount of time.
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bobddr · Trick Member Joined: 04 Sep 2005

Bumping because I think this information should be easily available as a warning (the BBB link is hard to find in the main thread).

13en · Trick Member Joined: 11 Apr 2007 Location: Michigan

god, seeing those pictures of that beat up blueshark that someone got right after opening it, and now the BBB rating..

i just wanna say thanks to everyone thats told us how bad this company is! I could have been stuck with a 400 dollar pad that doesnt work

Ghettobarney · Trick Member Joined: 21 Dec 2006 Location: Failing Pandy

MMB had nothing to do with that, it was the shipping company's fault.
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bobddr · Trick Member Joined: 04 Sep 2005

ChilliumBromide · Trick Member Joined: 16 Jun 2006 Location: Beaverton, OR

Eric_Original · Basic Member Joined: 03 Oct 2006 Location: MA

I ordered 2 DIY kits about half a year ago and they came in a month later only to find out both or them were different. One kit was used with a chipped arrow. The second kit had lighter colored arrows than the first. Luckily for me I didnt plan on using the arrows. The arcade sensors work fine and havent broken yet.
The only thing i liked about mymybox was the price of the kits at the time. Since then they've jumped to double. So i got 2 arcade quality pads for just around 200 bucks. Materials are free for me and building them wasn't too hard either, when you have a machine shop at hand

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I wouldn't buy from them again after all the phone calls and emails i had to make. The best time to reach them for me was around 7:00 pm eastern and when i did reach them i didn't understand a think they said. If you leave a message on their machine don't expect a phone call back either.

jamus_se · Posted: Tue May 08, 2007 4:50 pm Post subject:

As a recent customer I'd have to say that I'm pretty lucky compared to what other people had been getting in terms of "customer service". I got the stuff I needed to get it working... 80% of the time... for now... I'm disgruntled, but otherwise can't find a reason to file a formal complaint.

I definitely won't recommend anyone else to play daredevil and try the same ordeal again. Bad idea, especially if you are going for their premium quality products...
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Marq(uistadorous) · Trick Member Joined: 03 Aug 2005 Location: Arvada, CO

Dude, mymybox now has amazing customer service, at least with me lol. I've had my blueshark for about 4 months and they called today just to ask how it was working and they made sure I was satisfied with it... I was surprised

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